Shipping policy

Shipping Policy

At AIXIVO, we are committed to delivering your order with care, transparency, and reliability.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).

Delivery Time

• United States: Estimated delivery within 3–8 business days
• International: Estimated delivery within 5–18 business days, depending on destination and local customs

Shipping Destinations

We currently ship to selected countries including the United States, Canada, United Kingdom, Europe, Australia, New Zealand, Japan, South Korea, Singapore, United Arab Emirates, and other supported regions shown at checkout.

Shipping Support

If your order experiences an unexpected delay, please contact us at shop@aixivo.com Our support team will assist you promptly.

Once an order is confirmed as lost in transit or returned to our warehouse, we will issue a full refund and ensure you are properly supported.

Tracking

Tracking information will be provided once your order has shipped. Please allow 24–72 hours for tracking updates to appear.